1. Agreement
These terms govern your use of this website and the services supplied by Arcline Digital LLC. A specific proposal, statement of work, order form, or other written agreement (“Service Agreement”) may add to or replace parts of these terms. If there is a conflict, the Service Agreement controls for that engagement.
2. Services and proposals
We provide digital strategy, marketing, brand and content services, websites, e-commerce implementation, custom software, integrations, automation, and related consulting. Scope, deliverables, assumptions, exclusions, timing, and client responsibilities are defined in a written proposal before work begins.
3. Fees and payment
Prices are quoted in USD unless stated otherwise. Payment instructions are provided in the approved proposal or invoice, and invoices are due according to the applicable Service Agreement. You are responsible for applicable taxes other than taxes on our income. We may pause work on overdue accounts after reasonable notice. Third-party fees are disclosed where known and may be billed separately.
4. Client responsibilities
You agree to provide accurate information, timely feedback, required access, lawful materials, and authorized decision-makers. You confirm that you have the right to provide all content, data, credentials, and instructions supplied to us. Delays in client inputs may change delivery dates.
5. Changes and acceptance
Requests outside the agreed scope may require a change order with additional time or fees. Unless a Service Agreement says otherwise, you should review deliverables promptly and report material non-conformity within seven calendar days. We will make reasonable corrections within the agreed scope.
6. Intellectual property
Each party keeps ownership of materials it owned before the engagement. After full payment, you receive the rights to final deliverables stated in the Service Agreement. We retain rights in our pre-existing tools, methods, reusable components, know-how, and open-source materials. Third-party materials remain subject to their own licences.
7. Confidentiality and data
Each party will use reasonable care to protect non-public information received from the other and use it only for the engagement. Additional data-processing or security terms may be agreed where a project requires them.
8. Acceptable use
You may not use our website or services for unlawful, fraudulent, infringing, abusive, deceptive, or harmful activity; to distribute malware; to bypass security; or to violate the rights of others. We may refuse or suspend work that creates legal, security, or ethical risk.
9. Warranties
We will perform services with reasonable care and skill. Except for express commitments in a Service Agreement, the website and services are provided without other warranties to the extent permitted by law. We do not guarantee specific rankings, revenue, audience growth, platform approval, or uninterrupted third-party services.
10. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or lost profits or data. Our aggregate liability arising from an engagement will not exceed the fees paid for the affected services during the six months before the event giving rise to the claim. Nothing excludes liability that cannot legally be limited.
11. Suspension and termination
Either party may terminate as stated in the Service Agreement or our delivery, refund, and cancellation policy. We may suspend or terminate for material breach, non-payment, unlawful instructions, security risk, or conduct that threatens staff, clients, or systems.
12. Governing law and contact
Unless a Service Agreement states otherwise, these terms are governed by the laws applicable in Delaware, United States, without regard to conflict-of-law rules. Contact us at hello@arclinedigital.com or 1200 Market Street, Suite 900, Wilmington, DE 19801, United States.