1. What this policy covers
This policy applies to consulting, marketing, design, website, software, integration, automation, and support services supplied by Arcline Digital LLC. We do not sell or ship physical goods. Your written proposal or Service Agreement may include project-specific terms; those terms control if they differ from this policy.
2. Delivery method
Services and deliverables are provided digitally through email, shared project tools, repositories, cloud services, video calls, or other methods agreed in writing. You will receive access instructions or files at the milestones listed in your proposal.
3. Typical timelines
Strategy work typically takes 2–6 weeks; websites 3–8 weeks; commerce implementations 4–10 weeks; automations 2–8 weeks; and custom software 6–16 weeks or more. These are estimates, not promises. Your proposal states the applicable schedule. Delivery depends on timely payment, access, content, approvals, and feedback.
4. Review and acceptance
Please review milestone deliverables promptly. Unless your Service Agreement states another period, report a material failure to match the written scope within seven calendar days. Include enough detail for us to reproduce or understand the issue. We will correct confirmed issues within a reasonable time. Requests outside scope are handled as changes.
5. Returns
We provide services and digital deliverables rather than physical goods, so physical returns do not apply. Concerns about a deliverable are handled through the review, correction, cancellation, and refund terms in this policy.
6. Cancellation before work starts
You may cancel in writing before work begins. We will refund amounts paid, less any disclosed third-party costs or non-cancellable commitments already made for your project.
7. Cancellation after work starts
You may cancel at any time by emailing hello@arclinedigital.com. You are responsible for work completed through the effective cancellation date and for disclosed non-cancellable third-party costs. Any unused prepaid balance above those amounts will be refunded. We will provide completed, paid-for work in its then-current state.
8. Ongoing services
Unless your Service Agreement states otherwise, month-to-month services may be cancelled with 30 days’ written notice. Fees for a billing period in which work has already begun are non-refundable, except where we fail to provide a material written commitment and do not remedy it within a reasonable period.
9. Refunds for non-conforming work
If an agreed deliverable materially fails to match the written scope, notify us within the review period. We will first try to correct or re-perform the affected work. If we cannot do so within a reasonable time, we will refund the fees reasonably attributable to that deliverable. Refunds are not available for approved work, change of preference after acceptance, delays caused by the client, or third-party platform decisions outside our control.
10. Refund timing
Approved refunds are issued to the original payment method within ten business days. Your bank or payment provider may take additional time to post the credit. We will confirm when the refund has been initiated.
11. How to request cancellation or a refund
Email hello@arclinedigital.com with your name, business name if applicable, project or invoice number, the reason for the request, and any supporting detail. We typically acknowledge requests within two business days.